If you have recently purchased a new Arlo system and need to connect your Arlo devices to your Android, iPhone, or computer, follow these steps for a smooth setup process:

Download Arlo App: Before setting up the Arlo cameras, go to the App Store or Play Store on your smartphone. In the search bar, type "Arlo App" and download it.

Create or Login to Your Account: After installing the Arlo App, create a new account or log in to your existing account using your email and password. For computer users, you can log in through the web portal at arlo.com

Why Can't I Log in to Arlo?

If you encounter login issues, consider the following solutions:

Check Internet Connection: Ensure that your mobile device has a stable internet connection before attempting to log in.

Verify Credentials: Double-check that you have entered the correct username and password.

Enable Login with Fingerprint: If you are using the Arlo Secure App on an Android device, make sure the "Login with Fingerprint" option is enabled. This allows you to log in quickly by using your fingerprint.

If you are still unable to log in, try the following:

Update Arlo Secure App: Ensure that you have the latest version of the Arlo Secure App installed. If not, update it through the App Store or Play Store.

Restart Your Device: Sometimes, simply restarting your mobile device can resolve login issues. After restarting, try logging in to the Arlo Secure App again.

Reinstall the Arlo Secure App: If the problem persists, try deleting the Arlo Secure App from your device and then reinstall it.

If you require further assistance, you can contact Arlo's expert technicians at +1-855-509-0999. We will be happy to help you resolve any technical problems you may encounter.